Our promise
We want you to pay only for something that works for you. That’s why every account starts with a 14-day free trial with no card needed. OnPage Agent (onpageagent.com) is a service operated by HYPER TRELLIS S.R.L., registered at B-dul Iuliu Maniu, Nr. 57, Bl. OD16, Sc. E, Et. 2, Ap. 188, Sector 6, 061079 Bucharest, Romania, trade register number J40/19467/2023 (“we”, “us”).
Your first payment
If you’re not happy after your first paid month, email us within 14 days of that first charge and we’ll refund it in full. No forms, no questions about why.
Later payments
After that, monthly payments are not refunded for partial months. When you cancel, your plan stays active until the end of the period you’ve already paid for.
Billing mistakes
If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full, whenever you tell us.
Downgrades
Downgrading doesn’t trigger a refund; the unused difference is credited to your next invoice, as described in the payment terms.
How refunds are paid
Refunds are issued by Paddle, our Merchant of Record, back to the original payment method, usually within 5 to 10 business days depending on your bank. Paddle may also issue refunds under its Buyer Terms.
Consumer rights
If you are a consumer, nothing in this policy limits the rights you have under the law where you live, including any right to withdraw from a contract.
Asking for a refund
Email hello@hypertrellis.com from the address on your account, with the site it relates to, or contact Paddle through the link in your receipt email or at paddle.net.