Who bills you
OnPage Agent (onpageagent.com) is a service operated by HYPER TRELLIS S.R.L., registered at B-dul Iuliu Maniu, Nr. 57, Bl. OD16, Sc. E, Et. 2, Ap. 188, Sector 6, 061079 Bucharest, Romania, trade register number J40/19467/2023 (“we”, “us”). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your bank statement will show a charge from Paddle. Purchases are also subject to Paddle’s Buyer Terms. We never see or store your card details.
Prices and currency
Plans are billed monthly in advance, in US dollars, at the price shown on the pricing page when you subscribe. We will give you at least 30 days’ notice by email before any price change applies to you.
Taxes
Prices on our site exclude VAT and sales tax. Paddle calculates and collects any tax due where you are, adds it at checkout and shows it on your invoice. Businesses can enter a valid VAT or tax ID at checkout where it applies.
Payment methods
You can pay with the methods Paddle offers at checkout in your country, such as credit and debit cards and PayPal. Your plan renews automatically each month until you cancel.
Invoices
Paddle emails a receipt and invoice to the billing email after each payment. You can also download invoices and update your payment method from Settings → Billing.
Upgrades and downgrades
Plan changes take effect straight away. When you upgrade, you pay the prorated difference for the rest of the billing period. When you downgrade, the unused difference is credited to your next invoice. Features and limits outside your new plan stop applying immediately.
Failed payments
If a payment fails, Paddle retries it over the following days and emails you each time. If it still hasn’t gone through, the agent pauses until the payment is made. Your data and the changes already on your site stay as they are.
Cancelling
You can cancel at any time in Settings → Billing. Your plan stays active until the end of the period you’ve paid for, and isn’t renewed after that. Refunds are covered by our refund policy.
Questions about a charge
Contact us at hello@hypertrellis.com or by post at B-dul Iuliu Maniu, Nr. 57, Bl. OD16, Sc. E, Et. 2, Ap. 188, Sector 6, 061079 Bucharest, Romania.